📅 Last updated: January 1, 2025
✅
More than 2h
Free
Full refund
⚠️
1–2 hours
50% Charge
Half amount
❌
Under 1 hour
No Refund
Full forfeited

📋Cancellation Rules

Cancellation TimeRefundStatus
Before booking confirmed100%100%
More than 2 hours before100%100%
1 to 2 hours before50%50%
Less than 1 hour beforeNo RefundNo Refund
After service has startedNo RefundNo Refund
Instant bookingsNo RefundNo Refund
For instant bookings, the professional is dispatched immediately after payment. Cancellations after dispatch are not eligible for a refund.

👷Professional No-Show Policy

If your assigned servly Professional fails to arrive within 15 minutes of the scheduled time:

✅ You are eligible for a 100% full refund — or choose priority rescheduling at no extra cost.
  • Grace period: 15 minutes past scheduled start time
  • Mark professional as "not arrived" in the app after 15 minutes
  • Support team contacts you within 30 minutes
  • Refund processed within 5–7 business days, or instantly as servly Credits

⭐Service Quality Issues

If you are not satisfied with service quality, raise a complaint within 24 hours of service completion. Upon review, servly may offer:

  • A free re-service by the same or different professional
  • Partial refund (20%–80% depending on the issue)
  • servly Credits for future bookings
  • Full refund in cases of major service failure

📱How to Cancel

1

Open servly App

Go to "My Bookings" from your profile or home screen.

2

Select the Booking

Tap the booking you wish to cancel.

3

Tap "Cancel Booking"

Select a cancellation reason from the dropdown.

4

Confirm

Review the applicable charge and confirm. Eligible refund initiates instantly.

💰Refund Processing Times

MethodTimeline
UPI / Bank Account5–7 business days
Credit / Debit Card7–10 business days
Net Banking5–7 business days
Digital Wallet1–3 business days
servly CreditsInstant

💬Need Help?

  • 📧 help@servly.com
  • 📱 In-app chat: 7 AM – 10 PM, 7 days a week
  • ⏱ Response within 2 hours during business hours