Privacy Policy

📋1. Overview

servly is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using servly, you consent to the data practices described in this Privacy Policy. This policy complies with the IT Act 2000 and the SPDI Rules 2011.

📦2. What We Collect

Information You Provide:

Type	Examples	Required?
Identity	Full name, profile photo	Yes
Contact	Email, phone number	Yes
Location	Home address, city, pin code	For bookings
Payment	UPI ID, card last 4 digits (never stored fully)	For paid services
Account	Password (hashed), booking history	Yes

Automatically Collected: Device info, IP address, app usage, cookies, crash reports.

🎯3. How We Use Your Data

Create and manage your account
Process bookings and payments
Match you with available servly Professionals
Send booking confirmations, reminders, and updates
Provide customer support and resolve disputes
Improve our Platform and develop new features
Conduct safety checks and fraud prevention
Send promotional offers (opt-out anytime)

🤝4. Data Sharing

We do not sell your personal information. We share data only in these circumstances:

With Professionals: Your name, address, and phone number are shared with the assigned professional when you make a booking.

Service Providers: Third-party vendors for payment processing, SMS delivery, cloud hosting, and analytics — all bound by strict data processing agreements.

Legal Requirements: When required by law, court order, or to protect safety.

We never share your data with advertisers or marketing companies without your explicit consent.

🛡️5. Security

256-bit SSL/TLS encryption for all data in transit
AES-256 encryption for sensitive data at rest
bcrypt hashing for all passwords (12 rounds)
PCI-DSS compliant payment processing via Razorpay
Regular security audits and penetration testing

✋6. Your Rights

Access: Request a copy of data we hold about you
Correct: Update inaccurate data through account settings
Delete: Request deletion of your account and associated data
Opt-out: Unsubscribe from marketing communications anytime
Grievance: Lodge a complaint with our Grievance Officer

Email help@servly.com with subject "Privacy Request" to exercise any right.

🗂️7. Data Retention

Account data: Until deletion + 30 days
Booking history: 3 years for legal/tax purposes
Payment records: 7 years (Indian financial regulations)
Log files: 90 days

👶8. Children's Privacy

Our Platform is not directed to children under 18. We do not knowingly collect personal data from minors. Contact us immediately if you believe a child has provided their data.

📧9. Contact & Grievance Officer

📧 Email: help@servly.com
📋 Subject: "Privacy Grievance"
⏱ Response: Within 30 days